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FAQ'S

Please email us at strawberrystripes@gmail.com with details of your order to get a free quote

You can mail us directly at strawberrystripes@gmail.com to order samples. Send us a picture or sketch of the design you want, size of sample with any additional details on fabric, trims that you’d like. We will send you a free quote for the sample and delivery details.

Yes, you absolutely can. Please mail us at strawberrystripes@gmail.com with your requirements. Tell us which styles you like and approximate order quantities. We will send you a price list. Fabrics may change depending on what is available and we will let you know what is in stock.

Yes, you can. Tell us what styles you want samples of and sample sizes. Samples are charged at USD 35 per piece plus shipping.

Sampling orders take 30 to 45 days depending on the number of samples required.

We do. Please mail us at strawberrystripes@gmail.com to ask for a link to our larger style portfolio

We will send you a sizing chart with your order confirmation. However, Strawberry Stripes custom manufactures every order so if you have special requirements, we would be happy to send you a sizing sheet where you can fill out your individual specifications. Be sure to ask for a sizing sheet when you confirm your order.

There are two options available for shipping.

Prepaid: Air freight the parcels through UPS, DHL or FEDEX. The shipment will then reach you in about 4-7 working days. Shipping is paid by us and will be added in our invoice.

Freight Collect: If you already have an account with Fedex/ DHL/ UPS with special rates, do let us know. We could then send it, freight collect, under your account number. In this case, shipping is paid by you directly to the shipping company and will not be included in our invoice.

You can choose the mode of shipping when confirm your order.

No, there is no minimum order quantity. We believe you know best what will sell for you and we don’t want to force you to commit to minimums. You can place your order for any quantity, style and size you want. Prices do depend on order quantity though. (Some fabrics do have minimum order requirements as they are not always available in smaller quantities, if you pick a fabric that has minimums, we will let you know.)

Our invoice does not include import duties, taxes or customs clearance charges into your country. These are extra and need to be paid for by you. You could check with UPS/DHL/Fedex on current import costs into your country.

We make all our clothes on order. Once you confirm and pay for your order, we cannot make changes or cancellations.

We do hope you will love the clothes we make for you and we will take great care to ensure that our garments meet the highest standards. You can read more about our quality control process In the unlikely event that you do find a manufacturing defect, you can return the garment. Please e-mail us (within 1 week of receipt of goods) with details of any defects and we will inform you of the procedure to return them.

You can exchange defective goods for any other garments available with us at that time or take credit against future purchases.

We don’t give refunds on shipping, import, customs costs and the returns need to be sent back to us at your cost.

Yes, you can. You will need to send us the label design and size specifications. Labels are made in minimum rolls of 1000 labels. If you don’t need so many we can hold the rest for future orders or return the excess to you. The cost of the labels will be communicated to you once we see the design and size specifications.

We have access to a wide range of woven fabrics and laces, ribbons, buttons and trims. We will send you links and share details of options available once we know what your requirements are. We only work with woven fabrics though –we don’t make any garments with knits or stretchy fabrics – so no tees!

We accept Paypal for sample order payments. Larger orders need to be paid for via bank transfers. We will give you details on how to do this at the time of order confirmation.

Write in to us at strawberrystripes@gmail.com with your question. We always love to hear from our customers.